Help Center

Everything lives in the left sidebar, grouped by what it does. Pin up to 4 shortcuts at the top so your most-used sections are always one click away.

Before sending your booking link to anyone, make sure these are done:

LVL2BOT is an AI assistant built specifically for your tattooing business. You can ask it to draft a reply to an awkward client message, write a professional decline, come up with flash ideas, explain what a stat means, help you price a piece, or walk you through any feature on the platform. It knows the whole LVL2 system, so "how do I set up a payment plan?" gets you a real answer, not a generic response.

You can pin up to 4 sections to the very top of your sidebar so they're always one click away. To pin something, hover over any sidebar item — you'll see a pin icon appear on the right. Click it to add it to your pinned shortcuts. To remove a pin, hover over the pinned item and click the pin icon again. Most artists pin: Calendar, Requests, Clients, and Campaigns.

Timeline is your LVL2 social stream — posts from artists you follow, your own updates, and Explore for discovery. Open it from the sidebar right under Home. You can share text and media from the composer; some studio moments (flash, shop, portfolio, and similar) can also surface automatically unless you turn that off in Settings.

Requests is your main inbox for new bookings. Every time a client submits a booking form from your public profile, it lands here. You can review all the details before deciding whether to accept or decline — no chasing DMs or guessing at what the client wants.

If a client accepts but ghosts on the deposit, the request stays in a "Pending Deposit" state — it won't hold a calendar slot. You can manually cancel it, or turn on the Auto Messages → No Deposit After 24 Hours trigger which automatically nudges them. If they still don't pay after a set window, you can archive the request and move on. LVL2 will not book anyone without a paid deposit.

When you click Decline, you get a text field for a custom reason. Keep it short and professional — "Not currently taking this style," "Fully booked for that timeframe," or "Doesn't fit my current artistic direction." The client receives a pre-formatted message that includes your reason. You can also ask LVL2BOT to write a polished decline message if you want to save time.

Yes — you can leave a request in the "Pending" state while you think it over or gather more info. There's no timer forcing you to decide immediately. However, it's good practice to respond within 48–72 hours. Clients who wait too long tend to book elsewhere. You can also message the client from within the request to let them know you're reviewing it, which buys goodwill.

Your Calendar shows all confirmed appointments in one view. Switch between Day, Week, or Month layouts, drag to reschedule, block unavailable time, and see deposit and payment status for every booking at a glance.

Go to Profile → Settings → Availability. You can set which days of the week you take bookings, what hours you're open, and how many appointments you'll take in a single day. You can also set a "booking window" — for example, only accepting appointments 2 weeks or more in advance. Anything outside your availability windows will show as unavailable to clients on your booking page.

When you reschedule an appointment from your Calendar, LVL2 automatically sends the client an updated confirmation with the new date and time via whichever channel you have set (email, SMS, or both). You don't need to message them manually. If you're moving it same-day, it's still good practice to shoot them a quick heads-up message from the appointment detail panel just in case.

Open the appointment on your Calendar and click Cancel Appointment. You'll be asked whether to refund the deposit or keep it (per your stated cancellation policy). LVL2 sends the client a cancellation notification automatically. If you need to enforce your cancellation policy and keep the deposit, confirm that in the cancellation dialog before finalizing.

Booking Links are the shareable URLs you send to clients — they click it, fill out your intake form, and the request lands in your inbox. You can have multiple links for different purposes: one general link, one for flash-only, one for consultations, one for a specific style. Each link can have its own form attached.

Yes. You can either disable a specific Booking Link (clients trying to use it will see a "not currently accepting bookings" message) or set your availability in Calendar to block off a date range entirely. The cleaner option for a full pause is to go to Profile → Settings and toggle Accept Bookings off — this stops all new requests across every link until you flip it back on.

Services are the offerings clients can choose from when they book you — custom pieces, touch-ups, cover-ups, consultations, flash-only sessions, etc. Setting them up clearly reduces confusion and helps LVL2 route the right intake form to the right type of booking.

You can set a default deposit amount or percentage per service in the service settings. For example, a half-day session might default to a $200 deposit while a small flash piece is $50. When you accept a request, LVL2 pre-fills the deposit field with your default, but you can change it on a case-by-case basis. Setting service-level defaults just saves you time so you're not typing it in every single time.

Bookable Online means clients can submit a full booking request with the intent to get confirmed — you review, accept, they pay the deposit, and it's booked. Consultation Only means the booking form collects their info and idea, but it's explicitly framed as a consultation request, not a confirmed booking. Use Consultation Only for complex large-scale work (sleeves, back pieces) where you want to discuss the project in detail before committing to a date and price.

Forms are the intake questionnaires clients fill out when they submit a booking request. Instead of back-and-forth DMs where someone says "I want a tattoo" and you have to drag information out of them, a well-built form gets you placement, size, style, budget, reference images, skin tone, and allergies all upfront.

A solid custom tattoo intake form should cover these fields. The more you get upfront, the less back-and-forth before accepting:

Flash is your digital flash book. Upload designs, set prices, tag by style and placement, and let clients browse and claim pieces right from your public profile. Each design can be marked Available, Claimed, or Sold, and you can organize everything into named collections.

One-of-a-Kind means the design can only be claimed once. Once a client claims it (and it's confirmed), the piece is marked Sold and disappears from your public flash page — no one else can claim it. Repeatable means the same design can be tattooed on as many people as want it, like a popular traditional piece you're happy to do over and over. Repeatable flash stays Available indefinitely until you manually mark it otherwise.

Claimed means a client has submitted a request for that piece, but the appointment isn't confirmed yet (deposit hasn't been paid or you haven't accepted it). Sold means the deposit is paid and it's officially booked — the piece is locked for that client. If a claimed piece falls through (client ghosts, you decline), it automatically goes back to Available.

Events lets you create and promote special booking windows — Flash Days, guest artist weekends, color marathons, convention appearances, studio pop-ups, or anything with a specific date and energy around it. Events show up publicly on LVL2 and can drive a concentrated burst of bookings in a short window.

When setting up an event, there's a Capacity field where you set the max number of bookings you'll take. Once that limit is hit, the event shows as full and stops accepting new requests. This is especially useful for Flash Days where you only have time for a fixed number of pieces. You can always increase the cap later if your schedule opens up.

Guest Spots is a two-sided marketplace for traveling artists and shops with open booths. Post a slot at your studio for a visiting artist, or browse and apply for opportunities to work at other shops across the country.

The listings that get the most quality applicants are specific and transparent: clear dates, honest booth compensation breakdown (50/50 split, $100/day, etc.), what styles fit the shop's vibe, how many clients you're expected to bring vs. how many walk-ins the shop gets, and whether accommodation help is available. Vague listings get vague applicants. The more info you put in upfront, the better the fit you'll get.

Clients & CRM is your complete client database. Every person who books through LVL2 gets a record here automatically — contact info, every past appointment, total money spent, tags you've added, and any notes. It updates itself as clients keep booking, so you're never manually maintaining a spreadsheet.

Clients are added automatically when they submit a booking request through your LVL2 booking link — even if you decline the request, their contact info is saved. You can also add clients manually by clicking Add Client in the top-right of the Clients page, which is useful for walk-ins, cash clients, or people you want to be able to message later.

Yes — use the filter bar and set Last Visit to filter by clients whose last appointment was 6+ months ago, a year ago, etc. This is one of the most useful filters for running re-engagement Campaigns. Finding your "gone quiet" clients and sending them a message that a slot just opened up is one of the fastest ways to fill your calendar.

Followers are people who've hit "Follow" on your LVL2 profile. They don't need to have booked with you — anyone browsing LVL2 can follow you. In return, they get notified when you post new flash, open your calendar, or publish a new event. It's your free audience on the platform — treat it like a newsletter list that grows on its own.

Clients are people who have booked with you (or submitted a request) — they're in your CRM with appointment history and spending data. Followers are people who follow your profile on LVL2 but may have never booked. Think of followers as your top-of-funnel audience and clients as your confirmed customer base. Someone can be both. You can send Campaigns to Clients; follower notifications happen automatically when you take actions like posting flash or creating events.

The Waitlist holds people who want to book you but can't get in right now — either because you're full or you haven't opened that booking window yet. When a slot opens, the Matchmaker feature finds and notifies the best-fit clients automatically. No chasing anyone manually.

When you trigger Matchmaker, you describe the slot — date, session length, and what kind of work fits it (style, size, placement area). Matchmaker cross-references every Active waitlist entry against your criteria and surfaces the best matches. It then sends those clients an automated notification saying a slot opened up that fits what they want, with a link to claim it by paying the deposit. You don't send individual messages — LVL2 handles it. First one to pay gets it, the others are notified it's gone.

Premium Waitlist makes clients pay a small fee (you set the amount) just to get on your waitlist. The benefit: it cuts out people who "want to maybe get a tattoo someday" from clogging your list. The fee counts toward their deposit when they actually book — so it's not a scam, it's a commitment filter. If you have more waitlist entries than you can ever service, Premium Waitlist is worth turning on. If your list is short and you're trying to grow it, keep it free.

Auto Messages are pre-written texts and emails that fire automatically based on what's happening with a booking. Set them up once and LVL2 handles all the follow-up communication — confirmations, deposit reminders, appointment reminders, aftercare, and healed photo check-ins — without you having to send a single message manually.

Here's every trigger you can set up: Request Submitted — instant confirmation to the client that you received their request. Request Approved — notifies them their request was accepted and gives them the deposit link. No Deposit After 24 Hours — nudges clients who haven't paid yet. Appointment Confirmed — fires when the deposit clears, confirming the date. Appointment Reminder — day-before or same-morning reminder. Appointment Completed — post-session message (great place to include your review link). Healed Photos — 6 Weeks — automated check-in asking for healed photos, which you can repost as social proof.

Yes. Within any message template, you can insert dynamic fields that auto-fill with the client's actual info when the message sends. Common ones: {client_name} (their first name), {appointment_date} (formatted date of the session), {appointment_time}, {deposit_amount}, and {deposit_link} (direct link to their payment page). Using {client_name} alone makes every automated message feel personal instead of robotic.

Analytics gives you a real-time picture of how your business is performing — how many people are finding you, what percentage are converting to bookings, which services are generating the most revenue, and how your numbers trend over time.

Conversion rate is the percentage of people who visited your profile (or used a booking link) who actually submitted a request. A low conversion rate usually means something is off in the first impression — your profile photo, bio, lack of flash/portfolio, or unclear pricing. A high conversion rate but low total bookings means you're getting interest but not enough traffic — focus on sharing your profile more. Analytics helps you figure out which problem you actually have.

Look at your revenue by service type chart to see what's making you the most money — double down on what works. Check the client source breakdown to see where your best clients are coming from (map discovery vs. direct links vs. referrals) and put more effort into whichever channel is strongest. If profile views are high but requests are low, your booking form or pricing description might be scaring people off — simplify it.

The LVL2 Map is a public, live map of artists and shops that anyone can browse by location. Getting listed means local clients who've never heard of you can find you just by searching their city — zero ad spend required.

A few things make a big difference on the map:

Collabs is a discovery and connection space for artists on LVL2 to find each other for joint projects, guest spot arrangements, shared events, or just networking. Post an open collaboration opportunity or browse what other artists are looking for.

Guest Spots is specifically for the transactional arrangement of a visiting artist working at a studio — it has formal application flow, date ranges, compensation details, and approval/rejection statuses. Collabs is more open-ended — it's for any kind of artist-to-artist connection: co-hosting events together, doing a joint flash sheet, building a shared project, or just finding like-minded artists in your city to build with. Think of Guest Spots as a job board and Collabs as a networking room.

Campaigns lets you send targeted messages to specific groups of clients — like announcing a last-minute opening to everyone tagged "Sleeve," or re-engaging clients you haven't seen in 6+ months. It's email and SMS marketing built into LVL2, with your client list already loaded.

The highest-performing campaigns are specific and timely. Examples that consistently get bookings: "Last-minute opening" — "I had a cancellation for [date], first reply gets it." Re-engagement — "Haven't seen you in a while, we have openings in [month]." Flash drop announcement — "Just posted new flash, [link] — a few pieces going fast." Seasonal push — "Summer slots are open, booking through [date]." Avoid vague blasts like "just checking in" with no clear offer. Always include a booking link or a specific next step.

Open rate is the percentage of people who received your campaign and actually opened it. A solid email open rate for this industry is 30–50% — your clients know you, so it's usually higher than a random mailing list. Click rate is the percentage who clicked a link inside the message. A high open rate but low click rate usually means your message didn't have a clear, compelling call-to-action. Check your campaign stats after 48 hours when most activity has settled.

Reviews from past clients show on your public LVL2 profile and are one of the biggest trust signals for new clients who don't know you yet. LVL2 can automatically request reviews after each appointment so you're collecting them without having to ask yourself every time.

You can respond to any review — keep it professional, acknowledge their experience without getting defensive, and if something went wrong, briefly explain how you've addressed it. Most people reading reviews understand that one negative review among many positive ones is noise. What hurts more than the bad review is an aggressive or dismissive response. If a review is clearly fake or violates LVL2's content policy, you can flag it for platform review from the review detail panel.

Reviews appear on your profile as soon as you have at least one. There's no minimum threshold to cross. The more you have, the more weight they carry — aim to get at least 10–15 solid reviews in your first few months. The easiest way to get them is making sure the Appointment Completed Auto Message is turned on so every client gets a review request automatically. You'd be surprised how many will leave one if they just get the link at the right moment.

Stencil Lab uses AI to convert any reference image into a transfer-ready stencil. Upload a client's reference photo, pick your style and quality setting, and get a clean line drawing you can print and transfer — in seconds, not hours.

Credit costs vary by quality level: Preview uses the fewest credits and is meant for quickly checking if the output is on the right track. Standard costs more and gives you a clean, usable result. HD costs the most and delivers a full-resolution, print-quality stencil. You can buy additional credit packs directly from the Stencil Lab screen — click Buy Credits in the top corner.

The AI performs best with images that have clear subjects against a relatively clean background — a well-lit photo of a flower, animal, portrait, or object. Busy or cluttered backgrounds can confuse the edge detection. If a client sends you a blurry phone photo, try cropping it tight to the subject before uploading. For portraits and realism, make sure the lighting in the source image is even — strong directional shadows can make the stencil look odd.

Ink Studio is a color mixing and visualization tool. Browse inks by brand, build custom mixes by adding drops of different colors, and preview how they look on different skin tones (Fitzpatrick I–VI). Perfect for client consultations and planning complex color work.

Art School is a learning hub built into LVL2 with educational content for artists at all levels — technique breakdowns, business tips, style guides, and more. A resource library you can come back to whenever you want to level up a specific skill.

Achievements are badges you unlock as you hit milestones on LVL2 — first booking, first 10 reviews, first flash drop, and more. They show on your public profile as trust signals, and some unlock platform perks.

Payments is where you manage everything money — deposits collected, pending payouts, completed payouts, and your payout schedule. LVL2 processes through Stripe. You need to connect your Stripe account to receive money.

Revenue Tools gives you a detailed earnings breakdown — total revenue, year-to-date gross, estimated net after fees, and pending payouts. It also tracks revenue by service type so you can see exactly what's making you the most money.

Memberships let you offer recurring subscriptions to your best clients — priority booking, a waived deposit, monthly touch-ups, whatever you decide. It creates predictable monthly income and keeps loyal clients locked in.

Payment Plans let clients pay for larger pieces over time. You define the structure — how many installments, how far apart — and LVL2 handles automatic billing. Great for sleeves and large-scale work where the total can feel intimidating upfront.

Referrals rewards clients who bring you new business. Each client gets a unique referral link. When someone new books using that link and completes a session, the referring client earns a reward — store credit, discount, or cash toward their next piece.

Gift Certificates let clients purchase digital gift cards for your services — for birthdays, holidays, or just because. You get paid upfront; the recipient redeems the code when they book.

Documents lets you create and send waivers, consent forms, and contracts that clients sign digitally before their appointment. No more paper — everything is stored in the client's record automatically.

The Supply Store lets you order tattoo supplies directly through LVL2 — inks, needles, equipment, and more. Built into the platform so you can restock without leaving your dashboard.

Your Profile is your public-facing page — photo, bio, portfolio, flash gallery, services, reviews, and a Book Now button. You control exactly what appears and how it looks.

LVL2BOT is your built-in AI business assistant. It knows how LVL2 works and can help with almost anything — writing client messages, brainstorming flash ideas, explaining platform features, drafting your bio, or thinking through pricing.

Your Storefront is your personal online store inside LVL2 — completely separate from your booking page. Sell merch, prints, aftercare kits, t-shirts, art, or anything else directly to your clients and followers. You set the products, prices, and fulfillment. LVL2 handles the checkout and payment processing.

Anything you want. Physical products like t-shirts, hats, prints, stickers, and aftercare kits work great. So do digital products — flash sheets, stencil files, reference packs, or even educational content. A lot of artists use their Storefront as a passive income stream between heavy booking periods. You're not limited to tattoo-adjacent stuff either — if you make art outside of tattooing, this is your store.

Storefront sales go through the same Stripe account connected in your Payments settings. Revenue lands in your Stripe balance on the same payout schedule as your deposit and appointment income. You can see Storefront revenue broken out separately in your Analytics dashboard.

The Studio Admin section is for people who own or manage a tattoo studio with multiple artists. This is where you manage your roster, collect booth rent, monitor performance across your whole team, and keep everyone coordinated — all from one dashboard. Individual artists working solo don't need this section.

Add the artists who work at your studio, manage their individual profiles and permission levels, and monitor their booking activity. Each artist you add gets their own LVL2 workspace that's linked to your studio — they manage their own bookings and clients, but you can see the overview.

Set up recurring booth rent billing for each artist on your roster — no more chasing cash or Venmo on the first of the month. LVL2 charges the artist automatically and logs every payment, so you always have a clean record.

An overhead view of your whole studio — total bookings and revenue across all artists, revenue broken down per artist, your busiest days and slowest periods, and overall studio performance over time. Useful for staffing decisions, seeing who needs support, and planning around conventions or slow seasons.

Private group chat for your whole team — artists, managers, front desk if you have one. Coordinate schedules, share updates, handle logistics, and keep everyone on the same page without jumping to another app.

Same as the individual Events feature, but branded to your studio as a whole. Use it to post studio-wide flash days, open houses, charity events, or guest artist appearances that represent the whole studio — not just one artist. Events posted here show your studio's name and profile, not an individual artist's.